Tribble FAQ and Help

How are these Tribbles different from the one(s) I already have? 

They are the most lifelike Tribbles ever made!

These one of a kind Tribbles were specially designed to respond to you as though they are living, breathing pets. 

 

They have 3 modes, so you can decide how you want to play.

At Ease: Your Tribble trills/purrs when you pet it or move it, but it also trills/purrs every once in awhile on its own, just to let you know it's there.

On Duty: Every time it is moved your Tribble decides if a friend or a Klingon moved it. It purrs/trills or screams accordingly.

Watchdog: Your Tribble will scream if someone moves it. Set it on top of something you want it to guard.

 

They interface with the free Section K-7 companion app to make it easier than ever to change modes.

The app allows you to change volume, name your Tribble, assign your Tribble to a TOS or DS9 starship or starbase, and make your Tribble scream at people on command in any mode.    

 

Do they reproduce?

No. Thanks to Dr. McCoy's research in the field of Tribble metabolic serums, Science Division Tribbles do not reproduce. Tribbles are not dangerous! 

 

Do I have to use the app to interact with my Tribble?

Nope. You can change modes without the app using the mode button on the electronics box. 

 

Where can I download the free Section K-7 app?

App Store

Google Play

 

Are other colors available? 

For the moment we are focusing on our classic tan/brown color. We'd love to consider other colors in the future. 

 

Are these Tribbles officially licensed? 

Yes. We are officially licensed by ViacomCBS to produce and distribute our App-enabled Tribbles. 

 

How much is shipping? 

We have three flat rate options available: 

U.S. - $4 USPS Priority Mail

Canada - $12 First-Class Package International 

International - $15 First Class Package International

We also offer calculated shipping rates at checkout if you prefer a different shipping service or speed. 

*Please note that due to COVID-19 international shipping times may take longer than usual. First-Class Package International offers tracking information until the parcel departs the United States. It is then up to the local shipping service to provide tracking information. 

Shipments outside of North America shipped with flat rate shipping may take over a month to arrive, due to COVID-19 delays. If you need your Tribble to arrive more quickly, please select an alternate shipping method at checkout. 

 

How do I ask a question or get help with the website or app?

You can contact me (Kayleigha) directly at support@sciencediv.com.

View a PDF version of the Tribble Manual in English and French

 

Tribble Assistance


Pairing

This video demonstrates how to pair your Tribble and play with it using the Section K-7 app:



Troubleshooting

 

1. Make sure that Bluetooth® is enabled on your smart device.

2. Make sure that the app has permission to access Bluetooth and location. Location is necessary on Android devices for Bluetooth to work. 

3. Make sure that you do not have the app open on another device. 

4. Try restarting the app and the Tribble.

5. If your device is not locating a Tribble that you have previously paired:

  • Try holding down the mode button on the Tribble electronics box until the blue light flashes to enter pairing mode manually.
  • If your Tribble still won't connect, delete the Tribble from the app and re-pair it.



Low Batteries

 

Is your Tribble making this sound?
It's hungry (for three AA batteries). Change the batteries, and you should be all set. 

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